Support Policy Page
GOT QUESTIONS OR COMMENTS? GET IN TOUCH!
Need to get in touch? The best way to contact us is over e-mail - [email protected] or [email protected] we assure you that we are very prompt with our replies (unless it is a Sunday or a holiday - in that case, please have a heart, some patience and we’ll get back to you on the very next business day). You can also contact us via WhatsApp by simply clicking on the WhatsApp icon on the website menu.
If you happen to have identified a vulnerability on any of our web properties, we request you to follow the steps outlined below:
1. Please contact us immediately by sending an email to [email protected] with the necessary details to recreate the vulnerability scenario. This may include screenshots, videos or simple text instructions.
2. If possible, share with us your contact details (email, phone number), so that our security team can reach out to you if further inputs are needed to identify or close the problem.
3. If you intend to make the information public for educational or other such needs, please give us reasonable time to appropriately fix the problem before making such information public. Our security team will work with you to estimate and commit to such time frame.
4. If the identified vulnerability can be used to potentially extract information of our customers or systems, or impair our systems' ability to function normally, then please refrain from actually exploiting such a vulnerability. This is absolutely necessary for us to consider your disclosure a responsible one. While we appreciate the inputs of Whitehat hackers, we may take legal recourse if the identified vulnerabilities are exploited for unlawful gains or getting access to restricted customer or system information or impairing our systems.
Acknowledgements
We do not have a bounty/cash reward program for such disclosures, but we express our gratitude for your contribution in different ways. For genuine ethical disclosures, we would be glad to publicly acknowledge your contribution in this section on our website. Of course, this will be done if you want a public acknowledgement.
