FAQs

Our company philosophy is pretty simple: We want to offer the best possible deal for our customers for the products that we all want to buy for our self and our friends, partner and children. Our endeavour is to ensure that you get the widest possible choice of top-rated brands and products at the best possible price anywhere in India combined with best possible service and timely delivery of products at your doorstep.

Providing an email is not mandatory to create an account on Asian Trends. However, we still recommend adding your email to your account as it will allow you to easily reset your password if you need to.

To place an order, there is no minimum order value is required (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer).

After checking out during the payment process, you will get a confirmation that your payment has been processed successfully. You will also get a mail in your registered email id, along with an SMS to your registered mobile number confirming the order.

We will ship your package within 24 hours of receiving the order. We will also mail you the name of the courier company and the tracking number of your consignment to your registered email address. You will receive an SMS about the same. In case you do not receive an email from us within 24 hours of placing an order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company. Alternatively, you can check the same in My Account page, where Track Shipment option gives you the current status of your order being shipped.

We accept VISA, MASTER and AMERICAN EXPRESS Credit Cards issued in India and we accept Debit cards of all banks issued in India. International credit/debit card transactions are also accepted through PayPal, so now you can place orders with Asian trends from outside India and we will ship it to your dear ones in India. All your transactions online are protected & secured by SSL (secure socket layer) technology from a secured server. It encrypts your credit card and relevant information during the entire transaction process. This encryption makes your shopping experience safe and secure.

Each of the individual products are securely packaged in bubble wrap and put into a box. The box is sealed well ensuring a safe delivery to your doorstep.

For all areas serviced by reputed couriers, the delivery time would be within 3 to 4 business days after dispatch (business days exclude Sundays and other holidays). However, items weighing over 2 kilos may take a couple of days longer to reach. For other areas the products will be shipped through Indian Postal Service and may take 1-2 weeks depending on the location.

We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.

GST means Goods and Service Tax. It is a single indirect tax on the sale of goods and services throughout India. GST is applicable w.e.f. 1st July, 2017.

No. GST is not charged from customers on buying Gift Certificates and Guaranteed Savings Offer.

Yes. GST amount collected will be returned to customer's source method at the time of Cancellation and Returns.

We are ready to share all details of GST for your kind perusal and would happily return your money back in case we found any excessive amount being charged due to miscalculation.

Our delivery partners will attempt to deliver the package thrice before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.

To view the Replacement Policy applicable to each product, please visit the product/combo page that you wish to purchase. The product is applicable for replacement within the specified window after the delivery of the product. In case of replacement, the original product will be picked up. Once the original product has been received at our Facility and the quality check has been carried out successfully, the replacement product will be shipped to you. Please note that the product should be unused, unwashed with all original tags intact and should be returned in the original packaging with a copy of the original invoice. If the product is not eligible for a replacement after delivery due to any eligible reasons, such as that the product is out of stock, the return pickup for the product is unavailable, or any other similar reason, you may return the product within the specified window after the delivery of the product. The refund will be processed after a successful quality check of the returned products.

Tap on “My Orders” section under the main menu of your Website and then select the item or order you want to cancel.

If you had selected Cash on Delivery, there is no amount to be refunded because you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation. If payment was made by redeeming PhonePe wallet balance then, then refund will be instant post order cancellation, which can be later transferred into your bank account, by contacting PhonePe customer support team.

Asian Trends’ returns and exchange policy gives you an option to return or exchange items purchased on Asian Trends for any reason within the specified return/exchange period (check product details page for the same). We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:

1. Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.
2. Self-Ship: If we don't offer a pick up at your location. In such cases, we will credit the shipping costs in the form of Myntra credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us.

During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request. This doorstep refund may not be applicable for some pin codes in which case refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked-up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However, all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we offer you an option to exchange items purchased by you on Myntra for same or different sizes of same style or for any other item of the same or different value from Myntra within the specified exchange period subject to your address being serviceable for an exchange.

The following EXCEPTIONS and RULES apply to this Policy:

1. Swarovski, Precious Jewellery, Cosmetics, Socks, Briefs, Shapewear Bottoms, any Lingerie Set that includes a Brief, Swimwear, Mittens, Wrist-Bands cannot be exchanged or returned.
2. Some products like fine jewellery, watches and selected products which are susceptible to damage can only be returned/exchanged for a limited number of days. Certain products like sherwanis can only be exchanged not returned. Please read the Product Detail Page to see the number of days up to which a product can be returned/exchanged, post-delivery.
3. Due to the intimate nature, we handle returns for certain Innerwear, Sleepwear and Lingerie items differently. Only self-ship return is allowed for such items, hence pickup facility will not be available. Also, these items cannot be exchanged.
4. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).
5. Under Exchange Policy.
   • If you choose to exchange the item purchased by you on Asian Trends within the specified exchange period for the same size or different size of same style, you will be provided with a replacement of the item, free of cost.
   • If you choose to exchange item purchased by you on Asian Trends for any other item of the same or different value from Asian Trends. In such case, if exchanged item is of the higher value, differences in amount will be charged to you and if exchanged item is of the lower value, differences in amount will be refunded to you post successful pick up of original item from you.
   • Net amount paid by you (excluding instant cashback/discount) to purchase original item will be considered to calculate difference in amount of original and exchanged item which will be payable by you or refundable by Asian Trends as the case may be, for an exchange.
   • Applicable refund for exchange will be trigger post successful pick of original item from you.
6. Exchanges are only allowed for pin-codes which are serviceable for an exchange.
7. Item cannot be exchanged for multiple products and you are allowed to select single item for exchange. While customer can exchange multiple items at a time by initiating separate exchange request for each of the item.
8. Non- returnable products/categories cannot be exchanged.
9. Platform Handling Fee (as defined under ‘Terms of Use’) is not applicable to exchanged orders.
10. Asian Trends shall reserve the right to restrict exchange of the items purchased on Myntra if customer in any way breaches or misuse this policy, as determined in Asian Trends’ sole discretion. In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.
11. Asian Trends will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Myntra would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User.
12. If your self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
13. If your self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self-ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.