Return Policy Page

1. What is this Cancellation, Return and Refund Policy?

1.1. In keeping with ASIAN TRENDS’ goal of ensuring User satisfaction, this cancellation, return and refund Policy (“Cancellation, Return and Refund Policy”), together with the terms of use at https://asiantrends.in/terms, sets out ASIAN TRENDS’s procedures and policies in accepting: (a) Product cancellations before the Product is delivered to a User; or (b) Product returns, once a Product has been delivered to a User after purchase from the Platforms. Any return or cancellation of Products by Users shall be governed by and subject to the terms and conditions set out under this Cancellation, Return and Refund Policy.

1.2. Users are required to peruse and understand the terms of this Cancellation, Return and Refund Policy. If you do not agree to the terms contained in this Cancellation, Return and Refund Policy, you are advised not to accept the Terms of Use and may forthwith leave and stop using the Platforms. The terms contained in this Cancellation, Return and Refund Policy shall be accepted without modification and you agree to be bound by the terms contained herein by initiating a request for purchase of Product(s) on the Platforms.

2. Terms of cancellation

2.1. Cancellation before dispatch.

2.1.1. A User is permitted to fully or partially cancel orders prior to its dispatch from ASIAN TRENDS.

2.1.2. Upon successfully placing an order on the Platforms and after ASIAN TRENDS has successfully handed over the Product(s) to its Logistic Partner (as defined in the Delivery Policy), the User will receive a unique tracking identity number, which will enable the User in tracking the status of delivery of the purchased Products.

2.1.3. Prior to the dispatch of the purchased Products, should the User decide to cancel the purchase, the User can do so by referencing the unique tracking identity number received by the User and requesting ASIAN TRENDS to process a cancellation by sending an email to [email protected]

2.1.4. Refund. In all events of cancellation prior to the dispatch of the purchased Products, ASIAN TRENDS shall initiate refunds within 2 (two) business days from the date on which it received the request from the User.

2.1.5. In case of cash on delivery, the refund will reflect in the User’s bank account and/or the User’s ASIAN TRENDS Wallet (as defined in the Fees and Payments Policy) within such reasonable time (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which ASIAN TRENDS initiates the refund. All refunds, except for refund to ASIAN TRENDS Wallet, shall be subject to applicable charges as may be deducted by the User’s bank.

2.1.6. In case of payment made through prepaid mode through any channel, the refund will be made to the original mode of payment. All refunds shall be subject to applicable charges as may be deducted by the User’s bank.

2.2. Cancellation after dispatch. We do not accept post-dispatch cancellation of orders.

3. Terms of Return and Refund.

3.1. The category-wise details are set out below which shall apply, subject to the other Terms and Conditions of this Cancellation, Return and Refund Policy. Do read all sections carefully to understand the conditions and cases under which returns will be accepted and check the Products display page for Product specific return information.

3.2 To obtain return once the product is received for damages consumer have to provide an unboxing video once they start unboxing process. Asian trends will not provide any refund nor will facilitate any return if unboxing video is not provided by the customer. Any mistake on missing on filming unboxing make the customer liable and Asian Trends is not responsible for it.

3.3. No return or replacement will be provided on –

3.3.1 Lingerie, innerwear, and swimwear;

3.3.2. Cosmetics;

3.3.3. Deodorants and perfumes;

3.3.4. Fashion jewellery;

3.3.5. Socks and stockings;

4. Return of or refund for purchased Products shall not be entertained by ASIAN TRENDS if:

4.1. the Product has been used for reasons apart from checking fit and comfort. If ASIAN TRENDS is satisfied that the Product has been used for reasons apart from checking fit and comfort, ASIAN TRENDS shall reserve the right to reject the return of the Product;

4.2. the Product has been washed;

4.3. the price tags, brand tags, box, original packaging material, and accompanying accessories have been damaged or discarded by the User;

4.4. the serial number/IMEI number/bar code of the Product, as applicable, does not match ASIAN TRENDS’s records;

4.5. the accessories delivered with the Product (such as chargers, earphones, user manuals, etc) are not returned along with the Product, in an undamaged condition;

4.6. there are any dents, scratches, tears or any other damage to the Products or any part thereof;

4.7. in the case of electronics, if the Products sought to be returned are not sealed in the poly jiffy bag provided by ASIAN TRENDS;

4.8. the gifts accompanying the purchased Product have not been returned, or upon being returned, show signs of being used, washed, or defect;

4.9. in case of precious materials or accessories (watches), if the returned Products are fake or counterfeit or damaged;

4.10. ASIAN TRENDS is satisfied that the Product has been rendered defective or unusable; or

4.11. if the User in any way breaches the Cancellation, Return and Refund Policy

5. In the event where the User claims to have self-shipped the Product in accordance with the process set out in paragraph 4.18 above and ASIAN TRENDS does not receive the returned Product or the package containing such Product is empty, the User shall be required to submit the ‘proof of delivery’ received from the courier/postal agency to ASIAN TRENDS to prove his/her claim of return of Products through self-shipment to ASIAN TRENDS. It is specifically clarified that any refunds shall be processed by ASIAN TRENDS only upon it receiving the returned Products and concluding required quality checks or receiving the ‘proof of delivery’ from the User, as the case may be.

6. Grievance Redressal

Any grievances relating to the Cancellation, Return and Refund Policy may be directed by you to the grievance officer of ASIAN TRENDS who can be contacted at [email protected]